Discretion Is Our Guarantee 

We understand that discretion is incredibly important for a worry free shopping experience. Therefore, when you shop with Sex Superstore you can rest assured that we will always act under extreme discretion. That's a guarantee. 

How will my package look?

All orders are shipped in discrete, plain packaging. The shipping label is required to have a return address, but this will not state 'Sex Superstore' or any name that can be related back to our business. 

Stop your parcel getting intercepted or opened by Family, Friends or Kids by choosing a tracked shipping option at check out, such a DPD Next Day. Provide us with an email address or phone number to get shipping updates and track your parcel up to your front door.

How will my payment look?

Card, Apple Pay, Google Pay, PayPal & Amazon Payments will appear as SSSONLINE on your statement. Order information may be shared with payment processors (such as PayPal or Klarna) in line with their terms of use policy.

How will I get contacted?

Where possible, we will always communicate by email. Should an email address not be presented at checkout, or there be an error with your email address, we may either send a text message or contact you by telephone.

Should you have a preferred contact method, or do not wish for us to use a certain communication method, please note this when placing your order. 

We never send marketing messages or communication by post. We may contact you via email to ask for product review, service reviews and communicate marketing messages. We partner with Trust Pilot to help share customer experiences and improve our service, you may be contact via email by Trust Pilot on our behalf to share your experience and rate our service. 

We will send transactional and marketing messages via email, should you no longer wish to receive marketing messages, please unsubscribe at the bottom of our emails, or email us and we'd be happy to unsubscribe you.