It depends on where you are and the shipping method you choose. Orders placed before 14:45 Monday-Friday typically ship on the same day. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. You can also check for more details in our shipping policy.

Yes, we ship all over the world. We are currently unable to ship to the USA. Shipping costs will apply, and will be added at checkout. You can also use the shipping estimate feature on the cart page.

We use DPD and Royal Mail for UK deliveries. Our delivery partners may outsource delivery for overseas customers. You’ll be asked to select a delivery method during checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just complete a returns form and we'll send you the completed returns form and return instructions.

Please contact us via email (sales@sexsuperstore.co.uk) for us to issue a replacement or refund.

If you product has broken, please contact us via email (sales@sexsuperstore.co.uk) and we'd be happy to help resolve the issue.